SQM and CEM Market Major Companies Analysis - Adobe Systems, HP, IBM, Oracle

(IT-NEWSWIRE.COM, August 17, 2018 ) SQM and CEM is a process of subcontracting human functions to an external supplier.

SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.

Customers are promoters of brands. Good SQM and CEM enable businesses to find out their followers and users, offer them loyalty and promotional rewards, and thus make them promoters of the brand. If an organization achieves the best SQM and CEM, then its customers will become promoters and its net promoter score card, which is one of the indicators of sustainable growth rate of a company, will be positive. The net promoter score is based on customer feedback and shows whether customers are satisfied or not with an organization's product or service. When an organization employs SQM and CEM tools and techniques for continuous communication and feedback to solve customer issues and problems, it will positively impact customer feedback and ultimately drive sustainable growth in the service quality management market.

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This report focuses on the global top players, covered Adobe Systems, HP, IBM, Oracle and among others.

Market segment by Type, the product can be split into
EFM
Web Analytics
Text Analytics
Speech Analytics

Market segment by Application, split into
Small and Medium Businesses
Large Enterprises

The study objectives of this report are:

To analyze global SQM and CEM status, future forecast, growth opportunity, key market and key players.
To present the SQM and CEM development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
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Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global SQM and CEM Market Size Growth Rate by Type (2013-2025)
1.4.2 Hardware
1.4.3 Software
1.5 Market by Application
1.5.1 Global SQM and CEM Market Share by Application (2013-2025)
1.5.2 Cardiovascular Diseases
1.5.3 Chronic Diseases
1.5.4 Diabetes
1.5.5 Cancer
1.5.6 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends

3 Market Share by Key Players
3.1 SQM and CEM Market Size by Manufacturers
3.1.1 Global SQM and CEM Revenue by Manufacturers (2013-2018)
3.1.2 Global SQM and CEM Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global SQM and CEM Market Concentration Ratio (CR5 and HHI)
3.2 SQM and CEM Key Players Head office and Area Served
3.3 Key Players SQM and CEM Product/Solution/Service
3.4 Date of Enter into SQM and CEM Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

12 International Players Profiles
12.1 Adobe Systems
12.1.1 Adobe Systems Company Details
12.1.2 Company Description and Business Overview
12.1.3 SQM and CEM Introduction
12.1.4 Adobe Systems Revenue in SQM and CEM Business (2013-2018)
12.1.5 Adobe Systems Recent Development
12.2 HP
12.2.1 HP Company Details
12.2.2 Company Description and Business Overview
12.2.3 SQM and CEM Introduction
12.2.4 HP Revenue in SQM and CEM Business (2013-2018)
12.2.5 HP Recent Development
12.3 IBM
12.3.1 IBM Company Details
12.3.2 Company Description and Business Overview
12.3.3 SQM and CEM Introduction
12.3.4 IBM Revenue in SQM and CEM Business (2013-2018)
12.3.5 IBM Recent Development
12.4 Oracle
12.4.1 Oracle Company Details
12.4.2 Company Description and Business Overview
12.4.3 SQM and CEM Introduction
12.4.4 Oracle Revenue in SQM and CEM Business (2013-2018)
12.4.5 Oracle Recent Development

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

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SQM and CEM Market Major Companies Analysis - Adobe Systems, HP, IBM, Oracle