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(IT-NEWSWIRE.COM, March 10, 2018 ) Global Contact Center Analytics Market Research Report 2017
Contact centre analytics helps organizations realize one of their key objectives – reduce the costs of operations while maintaining customer satisfaction. Contact centre analytics combines speech analytics, customer experience analytics. Contact centers helps to analyze data, combining information on what has occurred in the past, present events, and projected future actions. Then they're using the insight that they gain from this analysis to direct, optimize, and automate their decision making.
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Major contact center analytics vendors include Cisco Systems, Inc. (US), Genpact Limited (Bermuda), Verint Systems Inc. (US), 8X8 Inc. (US), Genesys (US), Oracle Corporation (US), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel), Enghouse Interactive (US), Five9, Inc. (US), CallMiner (US), and Servion Global Solutions (India).
Market Dynamics:
1. Market Drivers
1.1 Emerging social media analytics
1.2 Increasing demand for predictive analytics and real-time monitoring and analytics
1.3 Rising demand for speech and text analytics
1.4 Growing requirement for better customer experience management solutions
1.5 Emerging of cloud computing
1.6 Growing compliance requirements
2. Market Restraints
2.1 High infrastructural and operational costs
2.2 Concerns for consumer data privacy
2.3 Poor holistic analytics approach in contact centers
These major players have adopted various organic as well as inorganic growth strategies such as mergers & acquisitions, new product launches, expansions, agreements, joint ventures, partnerships, and others to strengthen their position in this market.
Research Methodology:
Research study on the Global Contact Center Analytics Market was performed in five phases which include Secondary research, Primary research, subject matter expert advice, quality check and final review.
The market data was analyzed and forecasted using market statistical and coherent models. Also market shares and key trends were taken into consideration while making the report. Apart from this, other data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Company Market Share Analysis, Standards of Measurement, Top to Bottom Analysis and Vendor Share Analysis.
Table of Content
1 INTRODUCTION OF GLOBAL CONTACT CENTER ANALYTICS MARKET
2 EXECUTIVE SUMMARY
3 RESEARCH METHODOLOGY
4 GLOBAL CONTACT CENTER ANALYTICS MARKET OUTLOOK
5 GLOBAL CONTACT CENTER ANALYTICS MARKET By Application:
6 GLOBAL CONTACT CENTER ANALYTICS MARKET Organization Size:
7 GLOBAL CONTACT CENTER ANALYTICS MARKET By Component:
8 GLOBAL CONTACT CENTER ANALYTICS MARKET By Deployment Mode:
9 GLOBAL CONTACT CENTER ANALYTICS MARKET By Vertical:
10 GLOBAL CONTACT CENTER ANALYTICS MARKET, BY GEOGRAPHY
11 GLOBAL CONTACT CENTER ANALYTICS MARKET COMPETITIVE LANDSCAPE
12 COMPANY PROFILES
13 Appendix
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About Us:
Key Market Insights is a stand-alone organization with a solid history of advancing and exchanging market research reports and logical surveys delivered by our numerous transnational accomplices, which incorporate both huge multinationals and littler, more expert concerns.
Key Market Insights
sambit kumar
8007533694
sambit.kumar@kminsights.com
Source: EmailWire.Com 
Source: EmailWire.com
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