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Agent Performance Optimization Market Analysis, Regional Outlook, Competitive Strategies and Forecasts to 2025




(IT-NEWSWIRE.COM, April 16, 2018 ) Global Agent Performance Optimization Market Size Status and Forecast 2025

Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease managerís task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes. These systems in turn provide tangible quantifiable results such as short payback period and attractive ROI. The global agent performance optimization market is expected to witness significant growth owing to aforementioned benefits.

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Top Manufacturers: Teleopti AB (Sweden) , Aspect Software Inc (US) , Calabrio Inc (US), NICE Systems (Israel) , CallMiner Inc (US) , ClickFox Inc (US) , Genesys Telecommunications Laboratories Inc (US) , Bay Bridge Decision Technologies (US) , Upstream Works Software (US) , Verint Systems Inc (US) , Voice Print International Inc (US) , Nexidia Inc (US) , GMT Corporation (US) , Envision Telephony Inc (US)

Market Segment by Regions, regional analysis covers

United States

EU

Japan

China

India

Southeast Asia

Market Segment by Type, covers

Quality Monitoring (QM)

Workforce Management Software (WFM)

Market Segment by Applications, can be divided into

Comercial

Government

Others

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Significant changes in technology, value enhancement, and the way agent performance optimization is perceived by organizations is expected to drive the agent performance optimization market extensively. Evolving workforce management from basic hardware systems to a set of sophisticated applications for quality assurance resulting in delivering advanced solutions for agent performance optimization & customer experience is anticipated to be a key driver to this market. Growing applications, which perform enhanced recording and scheduling, is anticipated to stimulate demand for agent performance optimization tools.

Agent performance optimization is expected to expand range of possibilities and usage scenarios, which may facilitate management to communicate value of contact center to executive suite decision makers. This in turn results in planning, co-ordination, flexibility, and response to changing business conditions, which is further expected to drive the agent performance optimization market.

†Table of Content:

Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2025

1 Industry Overview of Agent Performance Optimization (APO)

2 Global Agent Performance Optimization (APO) Competition Analysis by Players

3 Company (Top Players) Profiles

3.1 Teleopti AB (Sweden)

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 Agent Performance Optimization (APO) Revenue (Million USD) (2013-2018)

3.1.5 Recent Developments

3.2 Aspect Software Inc (US)

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 Agent Performance Optimization (APO) Revenue (Million USD) (2013-2018)

3.2.5 Recent Developments

3.3 Calabrio Inc (US)

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 Agent Performance Optimization (APO) Revenue (Million USD) (2013-2018)

3.3.5 Recent Developments

4 Global Agent Performance Optimization (APO) Market Size by Type and Application (2013-2018)

5 United States Agent Performance Optimization (APO) Development Status and Outlook

6 EU Agent Performance Optimization (APO) Development Status and Outlook

7 Japan Agent Performance Optimization (APO) Development Status and Outlook

8 China Agent Performance Optimization (APO) Development Status and Outlook

9 India Agent Performance Optimization (APO) Development Status and Outlook

10 Southeast Asia Agent Performance Optimization (APO) Development Status and Outlook

11 Market Forecast by Regions, Type and Application (2018-2025)

12 Agent Performance Optimization (APO) Market Dynamics

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